We provide a flexible support from product support to telephone appointments.
Service Features
Flexible support
From small-scale projects with fewer than 10 seats to large-scale projects with more than 100 seats, we respond 24 hours a day, 365 days a year.
Multilingual support
We have offshore bases in the Philippines and Bangladesh, and can provide multilingual support including English.
Reliable security
We have established high security standards and take various measures to prevent information leaks to ensure thorough management of personal information.
Service Overview
We have established high security standards and provide customized call centers to meet the needs of our customers.
We have acquired P-mark and ISO 9001/27001 certifications, and we maintain strict control of confidential and personal information. By setting up bases in regional areas and overseas, we have been able to reduce costs and provide high quality call center services at low prices. In addition, our overseas offices are also able to provide multilingual support.
Why we recommend this service
High security standards
We have acquired P Mark, ISMS, and ISO9001/27001 certifications to ensure the highest level of security in the industry.
AI-based operations
We use AI technology to derive optimal solutions from customer analysis.
Wide range of optional services
We provide hybrid services such as questionnaire input and tabulation in collaboration with other departments of our company.
Examples of Use
We want to outsource our telemarketing to you.
We can handle outbound telephone calls, such as telephone appointments to win new customers and follow-up calls to existing customers.
I want you to manage the campaign office on my behalf.
We can handle inquiries and applications not only by phone, but also by e-mail, fax, and postcard.
We would like to outsource management of the event secretariat to you.
As the contact point for event management, we can accurately respond to inquiries from customers.
I want to outsource our customer center to you.
We provide a wide range of services from product inquiries to technical and maintenance support.
I want you to accept reservations on my behalf.
We can act as a receptionist for restaurants, salons, clinics, etc.
I want to outsource the management of our e-commerce site and mail order service to you.
We can help reduce the burden on your employees so that you can focus on purchasing and product development.
Q&A
- Can you handle a request for about one month?
- Yes, we can handle requests just for busy periods, such as short-term events or seasonal products.
- I am in a bit of a hurry. How long does it take for you to start work?
- It depends on the scale of the project, but if the project is for about 10 seats, we can start in as little as one month.
- Can you handle projects that require specialized knowledge?
- Depending on the project, we may require a training period. For details, please contact us using the form below.
- Do you have a BCP plan for emergency situations?
- City Computer has offices throughout Japan and overseas, and is able to seamlessly relocate its offices in the event of an emergency.
Rate Plan
| Please contact us by phone or using the Estimate Request form. |
Service Flow
Contact us
Please feel free to contact us using the Contact Us form or Contact Us phone number.
Consultation
Our staff will consult you about the details of your request.
Estimate
We will provide an estimate based on the results of the consultation.
Order
After confirming the details of the estimate, please place your order.
Staff training (if necessary)
Depending on the project, we may require a training period for the call center staff.
Start of operations
We will start call center operations.
Ongoing support
Our full-time staff will provide full support.
